Terms of service
Welcome to Gaia. By placing an order through our website, you agree to the following terms and conditions:
1. Orders & Payments
All orders placed on our website are subject to availability and confirmation of payment. We reserve the right to refuse or cancel any order at our discretion.
2. Product Information
We do our best to accurately describe and photograph our products. However, due to the handmade nature of our candles and natural variations in materials, slight differences may occur.
3. Pricing
All prices are listed in EGP and include applicable taxes unless stated otherwise. We reserve the right to change prices or discontinue products at any time.
4. Shipping
We offer shipping within all over Egypt. Delivery times may vary based on location and are estimates only. Gaia is not responsible for delays caused by shipping carriers or customs.
5. Returns & Exchanges
Returns are accepted within 14 days of delivery. Items must be unused and in their original packaging. Shipping fees are non-refundable, and return shipping costs may apply. Please review our Return Policy for more details.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We’ll gladly offer a replacement or refund where applicable.
7. Intellectual Property
All content on this website, including product names, descriptions, logos, images, and designs, are the property of Gaia and may not be used or reproduced without permission.
8. Limitation of Liability
Gaia is not liable for any direct, indirect, or incidental damages arising from the use of our products or website. All candles should be used responsibly and in accordance with the safety guidelines provided.
9. Privacy
We are committed to protecting your privacy. Your personal information is used solely for order processing and communication purposes. For more details, please refer to our Privacy Policy.
10. Contact Us
If you have any questions regarding our terms or your order, please reach out at: Support@thagaia.com