Privacy policy



GAIA Candles Privacy Policy

Last Updated: August 9, 2025

This Privacy Policy outlines how GAIA Candles collects, uses, and protects your personal information when you visit our website or make a purchase from our online store. Your privacy is important to us, and we are committed to being transparent about our practices.

Information We Collect

We collect information that you provide to us directly, as well as information that is collected automatically when you use our services.

1. Personal Information You Provide: When you engage in activities such as making a purchase, creating an account, or subscribing to our newsletter, you may provide us with the following personal information:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (e.g., credit card details)

2. Automatically Collected Information: When you visit our website, we automatically collect certain information about your device and Browse activity. This "Non-Personal Information" may include:

  • Your IP address

  • Browser type and version

  • Device information (e.g., operating system)

  • Pages you view and your navigation path on our website

  • Referral source (e.g., the website that linked you to us)

  • Cookies and other similar tracking technologies

 

How We Use Your Information

We use the information we collect for the following business purposes:

1. To Fulfill Orders: We use your personal information to process your transactions, manage your orders, and arrange for the shipment of your purchases. This includes communicating with you about your order status and providing customer support.

2. To Improve Our Services: Non-Personal Information is analyzed to understand website traffic, measure the performance of our website, and enhance your overall user experience. This data helps us make informed decisions about product development and website functionality.

3. For Marketing and Communications: With your explicit consent, we may use your email address to send you promotional emails about our products, special offers, and company news. You have the right to withdraw your consent and unsubscribe from these communications at any time.

 

Information Sharing and Disclosure

We may share your personal information with trusted third-party service providers who perform functions on our behalf. These service providers are contractually obligated to protect your information and are authorized to use it only for the purposes we have designated. Our partners may include:

  • Payment Processors: To securely process your payment transactions.

  • Shipping Carriers: To deliver your orders to the specified address.

  • Marketing Platforms: To manage email communications and promotional campaigns.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

 

Data Security

We implement a variety of security measures, including the use of Secure Sockets Layer (SSL) encryption, to protect your personal information from unauthorized access, use, or disclosure. While we strive to protect your data, no electronic transmission or storage method is completely secure. We cannot guarantee the absolute security of your information.

Your Privacy Rights

You have the right to access, correct, or request the deletion of your personal information. If you wish to exercise these rights or have questions about the data we hold, please contact us using the information provided below.

Changes to This Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or to comply with legal requirements. Any material changes will be posted on this page, and the "Last Updated" date will be revised accordingly.

Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please contact us at: support@thagaia.com