FAQs
GAIA Guide
Q1: Are GAIA candles made from natural ingredients?
Yes. Our candles are made with high-quality soy wax and premium fragrance oils. Your health and safety are our top priorities, which is why we carefully select clean, safe ingredients.
Q2: What scents does GAIA offer?
We offer a variety of scents inspired by the seasons — including collections for summer, winter, fall, spring, Christmas, and Ramadan. Our scent library evolves throughout the year.
Q3: Are GAIA candles safe to use around pets and children?
Our candles are made from natural, non-toxic ingredients and are generally safe. However, we recommend keeping them out of reach of children and pets for their safety.
Q4: Can I order a custom scent?
Absolutely. We’d love to create something special just for you. Please reach out via Instagram DMs to discuss custom scent requests.
Q5: How long does it take to receive my order?
Orders typically arrive within 4–7 days. Custom or special orders may take longer. For specific timelines, please contact us directly.
Q6: How do I get the best burn from my candle?
For the best experience and to enjoy GAIA's scent to the fullest, we highly recommend visiting our Candle Care page.
Q7: How can I return my order?
If you'd like to return an order, please contact us with your order number. We'll guide you through the return process and provide all the necessary details.
Q8: How can I contact you?
You can reach us through:
- Instagram: [@thagaiaflame]
- WhatsApp: +20 103 481 3091
We typically respond within a few hours during business hours.